Below is a summary of the most common problems you could encounter with the device. If you are unable to solve the problem with the information being low please email our customer support Team at: support@ulikeglobal.com.
| Problem | Possible Reasons | Solutions |
| Won't Turn on |
Power Issue, Operational Error, Voltage/Current Restriction Issue |
1) Ensure that the device is properly connected to a power source and that the power cord is securely plugged in. Check if the power outlet is functioning by testing it with another device. 2) Then ensure that the POWER button is pressed. 3) (If applicable) Check if the adapter plug used has a current limit that prevents it from turning on. |
| Won't Flash | Overheating, Not In Full Contact With the Skin, Blocked Sensors, |
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| Light Indicator Not Functioning | Poor connection | Ensure that the power cord is securely plugged into both the device and the power outlet. |
| Unusual Odor During Use | Dirty Air Inlet/Out, Burnt Hair Smell, Overheating |
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| Pain During Use | Excessive Hair Length | Trim long hair to a shorter length (less than 2mm)before using the device. This can help reduce pain and improve the effectiveness of the treatment. |
| Incorrect Technique | Ensure that your sapphire treatment window is in full contact with your skin. Review the user manual or seek guidance from our customer support to ensure you are using the device correctly. | |
| High Intensity Settings | Start with a lower intensity setting and gradually increase it as tolerated. Listen to your body and adjust the intensity accordingly to minimize pain while still achieving effective hair removal. | |
| Skin Conditions | Consult with a dermatologist before using the hair removal device if you have a pre-existing skin condition such as eczema, psoriasis, or folliculitis. | |
| Skin Sensitivity, Use in Sensitive Areas | Individuals with sensitive skin may experience heightened pain during hair removal, especially in sensitive areas such as the bikini line. | |
| Damaged Sapphire Treatment Windows | Carefully examine the sapphire treatment windows for any signs of damage, such as cracks, chips, or scratches. Take a picture and reach out to Ulike Customer Support whom you purchased the device to report the issue. | |
| Experiencing Redness After Use | It's normal for the skin to experience slight redness, which poses no harm to the body and typically fades in a short time. |
1）Apply aloe vera gel to soothe the skin and reduce redness. 2）Utilize the cooling feature of the sapphire treatment window. Turn on the device without activating the light feature, and gently place the sapphire treatment window on the affected areas for a cooling effect. 3）Use a cold compress or ice pack wrapped in a soft cloth to gently press against the red areas of the skin. 4）Take a break from using the device until the redness subsides, and gradually reintroduce treatments at a lower intensity level or frequency. |
| Not Get Expected Results | Inadequate Energy Levels | Start with lower settings and gradually increase as tolerated for best results. |
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Incomplete Treatment Coverage (Missing areas or not overlapping treatment zones adequately can lead to uneven hair removal results.) |
Take your time during treatment sessions to ensure thorough coverage of the desired areas. Use a systematic approach, dividing larger areas into smaller sections for more effective coverage. | |
| Hair Color, Skin Tone | Our devices may not be as effective on certain hair colors such as grey hair, and on darker skin tones due to the higher melanin content, which can absorb more light and potentially cause skin damage. | |
| Skipping Treatments, Not Adhering to the Recommended Treatment Schedule | Adhere to the treatment schedule as recommended, and consider increasing the frequency by using the device every other day. Consistency is key to achieving optimal results. | |
| Certain Skin Conditions, Medications, or Hormonal Imbalances (They can affect hair growth and may impact treatment effectiveness) | Extend the treatment period and continue using the device as recommended, even if results are not immediately visible. Hair removal treatments typically require multiple sessions spaced apart to achieve desired results. | |
| Overheating | Continuous or Prolonged Use of the Device (more than 20 mins), High Intensity Settings | Turn the device off. Allow the device to cool down periodically during use by taking short breaks between treatment sessions. |
| Ambient Temperature (Operating the device in a hot environment or under direct sunlight can exacerbate overheating issues.) | Use the device in a well-ventilated and cool environment to prevent ambient temperature from contributing to overheating. | |
| Blocked Air Vents | Use a soft brush, such as a clean paintbrush or a small, soft-bristled brush, to gently dislodge and remove any dust or debris from the air vents. Avoid using sharp objects or abrasive materials that could damage the device. | |
| Malfunctioning Internal Components |
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