At Ulike, we have a 90-day no-questions-asked return policy that allows you to shop with confidence. Here's how it works:
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Restocking Fees:
Please note that for unopened products, a 5% restocking fee will apply, while opened products will have a 10% restocking fee. This fee helps us maintain our high standards of quality and service. -
Product Condition:
To be eligible for a return, the product must be in resalable condition with its original packaging. This ensures that both you and the next customer receive products of the highest quality. -
Initiating a Return:
To initiate a return, simply fill out the return form available on our website. Once your return is approved, we'll send you a free return label to your provided email address. Please ensure that the product is securely packaged in its original packaging. -
Important:
Returns without Ulike's approval or a Ulike-provided return label will not be accepted. We want to ensure a smooth process for you, so please make sure to follow the correct procedure. -
Defective or Damaged Products:
If you receive a defective or damaged product, please fill out the appropriate form on our website. We'll be happy to send you a replacement. However, it's important to notify us of any defects or damage as soon as possible. If a damaged item is returned without prior notification, we won't be able to process the return. -
International Returns:
Please note that our free return label is currently available only for customers in the US, UK, and EU.
We value your satisfaction and aim to provide a hassle-free return experience. If you have any further questions or need assistance, please don't hesitate to reach out to our dedicated customer support team.
